This morning at MGMA, expert/consultant Quint Studer gave the group some tips on how to improve performance of their medical groups. His top recommendation was to fire your bad employees.
A few less obvious tips:
- He suggests using pre-visit phone calls to reduce no-shows. The interesting twist--while you've got them on the phone, ask for credit card payment of the copay. Saves time during check-in and gives them more to lose by noshowing.
- Studer's designed a little brochure called a "patient visit guide" that is intended to improve compliance and satisfaction. Patients write down their chief complaint on it, then nurses fill in vital stats, and docs add follow-up (particularly medication) instructions. Patients then take it home, and have a clear idea of what happened during the visit. There's supposed to be an online version of the form on Studer's web site, but I haven't found it. Will do some more investigation.
UPDATE: A link to the form has been posted. Thanks, Anonymous and gscarbo, for pointing that out. I think he said these resources would be available for a couple of weeks, so if you want the form, hurry up and get it.